Right now I’m having the Time Warner Cable guys in for a second time to work on my TiVo HD with cable cards. A while back I replaced my digital cable box with a TiVo/cable card combo. Generally it has worked great and I like having just the one box with the TiVo interface on my HDTV.
Unfortunately one of the cable cards “went bad” or somehow got deauthorized from the cable system. Instead of this being a simple process of replacing the cards and going on the web to update them, it’s now a complete mess. They’ve replaced one card and it’s generating an error. The Time Warner dispatcher literally told the tech “if you’re getting an error I can’t help you.”
So if Time Warner can’t support themselves, how on earth are they supposed to help their customers? Wouldn’t it save Time Warner a lot of money to eliminate the need for the tech to come out if I could just go to Best Buy, get a new card and configure it online myself? Why aren’t cable systems as easy to upgrade as changing a SIM card in a GSM phone?
I hate the cable company.
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